This Privacy Policy (“Policy”) sets out how Trublu Identity Solutions Private Limited (henceforth “Trublu” “Our” “Us” “We”) uses and protects Your information shared with Trublu while using Trublu’s Website (www.trublu.id), where Trublu provides a seamless experience to you by securely storing and sharing your identity related documents at multiple situations with consent from You (“Services”). We want to ensure that You understand how Your data will be processed by Us and assure You that You are in complete control of Your data. We process your data based on your explicit consent and for a specified purpose as informed to you while seeking your consent. We are in strict compliance with the Digital Personal Data Protection Act, 2023 and other provisions under Information Technology Act, 2000. We are also committed to comply with regulations under the Aadhaar Act, 2016 and its regulations and other mandates issued by the Reserve Bank of India (RBI) while processing your Aadhaar data and financial data respectively. This Policy is only applicable to our Website and not to any other business applications and websites that you may access through our Website, each of which may have data collection, storage, and use policies that are different from our Policy.

This Policy applies to all users of Trublu's Website and Services. It encompasses the data collected during your interactions with us, both online and offline. This Policy also applies to the prospective customers of Trublu who visit the website to understand the Services provided by Trublu.This Policy does not apply to anonymized, de-identified or aggregate information if it is not Personal Information.

Personal Information: When you ask for a demo of our Servies on Our Website, we collect the information provided by You such as Your name, email address, Address and contact information or any other optional information that You voluntarily provide. It is important that you provide us such Data, without which we will not be able to provide our Services to you.

‍Device Location: We collect Your device geographical location through GPS, Wifi or Bluetooth

‍Demographic Information: When You create Your account or  use Our Website, We collect information such as postal code, Your preferences and interests and other additional information that is relevant for the purpose of providing Our Services.

‍Network information: When You access or use Our Website We collect network-specific information such as, mobile network, connection information including whether You are using wifi or cellular data.

‍Data related to your Identity: In order to avail our Services, you might provide different data related to your Government IDs and other data related to you with us. We may also use this data to undertake two-factor authentication to verify your account whenever deemed required for confirming ownership of your account.

The categories of information, including Personal Data that Trublu may have collected from you to provide certain Services to you include but are not limited to: First name; Last name, Email ID, Phone number, Company name, Job level, Functional role, and Address.  To access some areas of the Website, you may need to have account authentication credentials.

As part of your account, you may choose to provide us with additional data, including but not limited to: photographs, social media profiles and areas of expertise.
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Certain business processes may involve the collection of special category information. Trublu ensures the lawful and secure processing of all such data.

Trublu’s services are not intended for or directed to children under the age of 13 (thirteen). We do not knowingly collect personal information directly from children under the age of 13 (thirteen) without parental consent. If we are made aware that a child under the age of 13 (thirteen) has provided their personal information, Trublu will delete the information from its records.
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If the personal data of a child is received by virtue of their parent being an employee or prospective employee of Trublu’s customer, the data shall be retained only after consent from parents have been obtained. The retention period and nature of processing and handling for this type of data is the same as other personal data received from the parent.
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If the personal data of a child is received by virtue of their parent being an employee of Trublu’s customer, any queries about the same will be directed to the customer.

Trublu collects your personal data when you contact us to register for an event, request information (whitepapers, reports etc.), or register for a free trial/demo. This information is used to set up the account and for service-related communications.
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Trublu may use Cookies, Web Beacons, and other similar website tracking technologies like Google Analytics, LinkedIn, HubSpot Marketing Hub to observe your activities, interactions, preferences, transactional information, and other computer and connection information (such as an IP (Internet Protocol) address) relating to your use of our Websites and Services. For more information about cookies, please refer to the cookie policy.
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Trublu may also use log files, cookies, and similar technologies to collect information about the pages you view, links you click, and other actions you take when accessing our website or emails. If Trublu collects any other personal data from you, Trublu will explain the purpose at the time of collection.

Your data is stored with us and is only processed by us. We only share data with businesses that you provide your explicit consent for and do not enable sharing of your data with any third party without obtaining your explicit consent. We do not sell, rent or trade your data. We only share your data with your consent and the specific purpose for which you want us to share your data or as required for prevention of fraud or otherwise as permitted by any applicable law.

We store your data in a secure Data Vault with high-end security systems and we store it as long as you wish to avail our Services.

In the event you change your mind and do not wish for us to process your data, you can delete your data by writing to us to do the same in the “Contact Us” form

The information collected from You is saved and stored on servers which are password protected to ensure there is no unauthorised access to it. We strictly adhere to security guidelines to ensure to protect Your data that is in Our possession.

We use technical and organizational measures that provide a level of security appropriate to the risk of processing your personal data.

We store Your information over secure cloud service providers who offer security standards competitive with the industry norms. We also protect Our servers with using SSL, and information access authorization controls. We take all the reasonable measures to preserve the integrity and security of the Website and Your information that is in Our possession.

We have adopted all reasonable safeguards as mandated by the applicable law in order to protect Your information.

However, the security of information transmitted through the internet can never be guaranteed. You are responsible for maintaining the security of your password or other form of authentication involved in accessing password-protected or secured resources.

Despite Our best practices of safeguarding Your information, You understand and accept that there is no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk.

We assume no liability for any disclosure of information due to errors in transmission issues, unauthorized third-party access to Our Website and data bases or other acts of third parties or acts or omissions beyond Our reasonable control and You shall not be entitled to hold Trublu responsible for any breach of security except in case of wilful negligence on the part of Trublu.

Trublu uses the data collected to contact the users/ visitors and other relevant individuals to provide Trublu Services. For example, if you provide data to us in the a “Contact Us” form, your data will be used to respond to the request.Trublu uses your personal data and information about your activity on our Website to contact you for marketing purposes in accordance with your marketing preferences, including telemarketing calls, and to send marketing emails that we believe may be of interest to you, such as product announcements, newsletters, educational materials, and details on upcoming events. The data is also used to send administrative information, such as notices related to Our products, Services, or policy changes. A detailed account of how Trublu uses your personal data is provided below:

To Plan and Manage Events: Trublu uses your data for event planning and management, including registration, billing, and connecting with other event attendees or to contact you further about relevant products and services. Any information you provide about emergency contacts will be used for your safety purposes.
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For Improvement Purposes: Trublu uses the data collected to understand how the websites and services are being used and to make improvements. For example, Trublu may solicit your feedback about your experience using our services, and ways to improve those services.

For safeguard and Investigations: Trublu may use your information to diagnose website technical problems, as well as to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity.

To Personalize Your Experience: Trublu also may use your data to personalize your experience on our Website.

For Market Research: Trublu may use your data for market research purposes. This is done via functionality reporting on the data collected from you.

We want You to understand that You are the master of Your data and that You have complete control over it. To assure You of the same, we provide You with tools and mechanisms in order to manage Your data on Our Website:

‍Review Your Data: We understand that You may want to review the data provided by You from time to time. To do the same, you may visit our Website, where data provided by you and collected from data partners will be displayed. However, any data that we receive from Data Partners with respect to your additional verification for employment or income shall not be visible or accessible to you.

‍Delete Your Data: When You no longer wish to use Our Services, You can discontinue by deleting Your data from Our Website.  However, please note that the data that you explicitly consent to share with any Business for the purpose of verification are governed by exclusive Data Policy and Terms of Use of such Business and We shall in no manner or capacity be responsible for deletion of your data as stored or processed by such Business.

Trublu may share information with its affiliates and third-party service providers or vendors that have been contracted to offer services on behalf of Trublu. These service providers or vendors are only permitted to use the disclosed data in accordance with the instructions provided by Trublu via binding documents enforceable by the law.

Trublu will not disclose customer data unless it is required to do so to comply with the statutory law or a binding order of a governmental body or a judicial authority. If a governmental body issues a notice or a directive to Trublu to share the customer data, Trublu will attempt to redirect the same to the Customer which shall be at the sole discretion of such authority. Governmental and regulatory bodies need to follow the stipulated procedure to obtain valid and binding orders that shall be undisputed. Trublu will review all orders and object to overbroad or otherwise inappropriate ones. If compelled to disclose customer data to a government body, Trublu will give customers reasonable notice of the demand to allow the customer to seek a protective order or other appropriate remedy unless Trublu is legally prohibited from doing so.

Trublu stores your Personal Information for different time periods depending on the category of Personal Information and the nature of relationship that you have with Trublu. Trublu shall determine how long it needs Personal Information on a case-by-case basis, but the goal is to keep your Personal Information for as short a time period as possible to achieve the purpose for which Personal Information is collected.

Trublu will retain your personal data if is necessary to fulfil the service that you have requested.

Trublu’s legal grounds for collecting and using your personal data as described in this Privacy policy fall into the following four categories:

‍Consent: In some cases, the organization asks you for your consent to process your personal data, such as when there is need for your consent for marketing purposes. You can withdraw your consent at any time, which will not affect the lawfulness of the processing before your consent is withdrawn. If you would like to withdraw your consent, you can do so by contacting Trublu as provided above of this policy below.

‍Legitimate Interest: Trublu processes certain data for the legitimate interests of certain organizations, its affiliates, partners, or customers. These legitimate interests include, for example, contacting you to provide support or sending you marketing information (subject to applicable law); detecting, preventing, and investigating illegal activities and potential security issues; and maintaining and improving the Website and mobile applications. Trublu will rely on its legitimate interests for processing personal data only after balancing our interests and rights against the impact of the processing on individuals.In situations where Trublu acts as a processor the processing is as per contractual obligation with Customers.

‍Other Legal Basis: In some cases, Trublu may have a legal obligation to process your personal data, such as in response to a court or regulator order. Trublu also may need to process your personal data to protect vital interests, or to exercise, establish, or defend legal claims.

‍Timeline of Resolution: Trublu is committed to protecting the privacy rights of individuals and will take all necessary steps to ensure that Data Subject Requests are handled in a timely and effective manner, regardless of the type of data involved.

Our website may contain links to other websites of interest. However, once You have used these links to leave Our site, You should note that We do not have any control over that other website. Therefore, We cannot be responsible for the protection and privacy of any information which You provide whilst visiting such sites and such sites are not governed by this Policy.

We process Your information based on the consent You expressly grant to Us at the time We collect such data. In case We change Our Privacy Policy which further changes the way We process and manage Your data, We will notify and give You an opportunity to review the revised Policy before You choose to proceed with Our services.

If You have any queries relating to the processing or usage of information provided by You in connection with this Policy, please e-mail Us at contact@trublu.id.